Customer Testimonials

14th June 2017 Beacon

Hi Kath

I just wanted to say how pleased I am with the windows and doors.... they look incredible!!
Please pass on my thanks to the fitters Nick and Ben who were so professional, polite, helpful and friendly-they are a credit to the company.

Please also pass on my thanks to Chris Lamb who again was great-so pleasant and helpful.

Thanks to you too you!!

I will be recommending Philip Whear to everyone I know...

Best Wishes

Becky

25th May 2017 Sithney

Hi Toby,

We just wanted to say a HUGE thank you to you and the team for the fabulous job that’s been done on the balustrade – it looks absolutely stunning.

Please pass on our thanks to everyone involved (we did express our thanks to Nigel, Phil and Danny), we are so glad we made the decision to go with you to get the job done.

Best regards,

C & G

11th March 2017 Mousehole

New Frameless Balustrade & Balcony

Hi Toby,

I looks terrific - thanks for all your work.

All the best,

Tom

21st February 2017 Tresillian

Just wanted to pass my thanks to Karen and Nick who sorted out our broken door lock.

All repaired within 24 hours of report. Great example of customer care.

Kind regards

M and J G

5th December 2016 Redruth

A little thank you for the wonderful service we have received from start to end.

Thank you to Chris for his warm approach to selling that didn't in anyway make us feel pressured to buy.

Everybody we had dealings with were a credit to your company.

Lastly a huge thank you to Ben & Ryan, the fitters.  Honestly we are still overwhelmed by their professionalism and care.  The work was top quality.  They treated our home with so much respect.  They were polite and stayed late to ensure they were able to keep as much as possible to predicted timetables.  We have gone as far to say this was one of the best experiences we have ever had in customer service and in particular of workmanship in our home.

Thank you, enjoy the cake!

C & A F

7th November 2016 Hayle

Dear Stuart

Just to say thank you for your quick response to our query last week.  The window installers did a great job, thanks.

The windows are excellent as was the service provided by your company throughout the process.  The house is in very public place and many passers by have enquired who installed the windows.  I have been  very happy to recommend Philip Whear Windows .

Please feel free to use the attached photo.

Kind regards

KS

1st November 2016 St Austell

Thank you for your work we are very pleased with the final result

Regards
I F

14th October 2016 Mousehole

I must congratulate the two chaps who did most of the work.  I think they have done a very good job, cleared up every afternoon when they finished and were very pleasant.

M D

11th August 2016 St Austell

We are delighted with the new windows and the workmanship.

Mr & Mrs H

7th July 2016 Barripper

Hi. You have recently fitted a glass roof onto our garden tree house and I just wanted to say a BIG THANK YOU – I am really pleased with it and your service so please thank the whole team and Philip for me and all the best.

AW

14th June 2016 Praa Sands

Re Fitting of Dormer Window,

Just to say that we were very pleased with the fitting service carried out by Nick and the quality of his work.

Regards

Mr & Mrs E

26th May 2016  Camborne

Philip,

Your fitting - from estimate, through to design and construction are exemplary - they should all be congratulated.

Thank you

NP

8th May 2016 Falmouth

Dear Philip,

We're very pleased with the completed work.

All of your staff have been very good, but I have to admit that I thought Andy extra special - a real star.

Kind regards

JS

5th April 2016 Porthleven

Dear Sir,

I wanted to convey how pleased we are with the windows.  The whole process of dealing with your staff has been excellent, from our dealings with Chris in sales, our calls to your office and with the onsite fitters.  The fitters Andy, Ben and Nick were freindly and helpful, professional, worked hard and were very tidy.  We have been very pleased with the service Philip Whear provided and we would not hesitate to recommend you.  Thank you.

Yours faithfully,

CS

8th February 2016 Helston

Dear Mrs Knight ,

The work has been completed and we are very satisfied and delighted with the service we have received

Thanks for the good service.

Yours sincerely,

JH

28th January 2016 Lanner

Dear Sir,

The installation of our two new doors was completed today by Robert & Steve.

I am just writing to say that they did an excellent job & both polite & friendly in so doing – truly professional.

We are delighted with the finished product and overall with our dealings with your team from start to finish & have no reservations in recommending your company in the future.

Yours faithfully

Mr M

24th November 2015 Perranporth

Dear Mr Whear,

Thank you for a very satisfactory installation of windows and doors at my house last week under contract No. x

From the meeting with Chris Lamb, the Keran Royle for the survey, through to the fitting by Ben Boston and Andy Allen the whole process has gone very smoothly. Ben and Andy were careful, tidy and efficient. It was a pleasure to have them around for a few days.

I would recommend your company at any opportunity.

Yours sincerely

DM

13th November 2015 Carnon Downs

Good afternoon Rob,

We are very aware of the number of people who put pen to paper to complain but wanted to do so to express our thanks and appreciation for the job Ben Boston and Andy Allen have done at the above property.

Right from the onset when they introduced themselves on arrival to the time they left on Thursday they were both very polite, courteous and helpful. The standard of work they have carried out is excellent, they cleaned and tidied up after themselves having created minimum mess and disruption. We are delighted with the end product and the total service throughout.

We would highly recommend you as a company.

Yours sincerely

J & JT

28th October 2015 Godolphin Cross

Dear Chris and Graham

We wanted you to know how delighted we are with our windows (all of them!)

The two fitters Nick and Ben are a credit too!

We are back where we enjoy to be in the evenings.

They always raise a positive comment when people arrive. Thank you all.

We look forward to receiving the guarantees for the conservatory windows.

T & J

28th September 2015 St Just

Hi Graham,

Thank you

Danny has been up today, and did a terrific job on cleaning all the glass. We really appreciate this gesture from your company.

It looks absolutely fantastic, particularly on a day like this!

Many thanks,

E

20th August 2015 Helston

 Graham, firstly can we pass on our thanks for the significant amount of work done by Ben and Andy today, it was a pleasure to have them on site and fitting the Doors etc.

Again many thanks to all for such a good job.

Mr P

12th August 2015 Redruth

 Hi Phil, we two are well pleased with the job you've done re conservatory...now saving our pennies for blinds and floor covering...we'll send you a photo somewhen in the future.

Many thanks

Mr & Mrs M

13th July 2015 Upton Towans

We would very much like to take the opportunity to thank the team at Philip Whear Windows and Conservatories for helping us to realise our dream.
From our initial visit and chat with Philip, where we received impartial unconditional advice and guidance, through Keran translating the design into viable plans for both the fabricators to create and the tradesmen and fitters to create our beautiful conservatory. Our thoughts and ideas were unconventional and non-standard but the team came in, made us feel comfortable with the fact that we were in the hands of experts and no problem would be too much to resolve.

We were initially concerned that we didn't want to waste what would be a one-off opportunity on our part to greatly enhance our home. We needed to get it right first time without the faintest idea of how to go about it. Luckily we found yourselves and you did indeed get it right first time and you have greatly enhanced our home.

Everyone that has seen it so far has been impressed and commented on it - you have created an excellent space for us from our initial ideas.

So, please pass our thanks on to all involved - Philip, Keran, Graham and Kath, Bryan (mason) and Nick, Steve, Bob and Ben (fitters) and obviously all those involved in the backroom operations, such as those who fabricated the conservatory.
We look forward to many years enjoying the quality product that you have created, safe in the knowledge that should any issues arise your guarantee will cover it.

Should you require it as a reference site, please feel free to get in touch.

Many thanks once again
Two very satisfied customers,
D & J M

 9th June 2015 Perranporth

Dear Philip,

Thank you to you and your staff, we have appreciated the manner in which our contract was dealt with.

The installers Bob Griffin and Steve Lewis were a pleasure to have about, please thank them.

Yours sincerely

IR & LC M

18 March 2015 Mullion

Just a quick note to say thank you all at Philip Whear for our wonderful conservatory!

It has made our little house a home and feels wonderful not just and add-on but a really solid part of the house. The build and finish is excellent, we love the slate sills which were a detail we had not noticed on the plans so almost a bonus!

We were both impressed with your friendly, approachable team and the way that the inevitable little "hitches" were dealt with without any drama.

Thanks again,

D & P

7 March 2015 Crantock

We are very pleased with the new doors and conservatory roof glass.

Would you thank Philip, Keran, Chris, Bob and Steve.

Regards

AM

23 October 2014 Relubbus

Dear Chris,

I just thought I would write and say how pleased we are with the new windows which were installed in the last 2 days.

They look great and as you said they are virtually identical to the widows taken out.  We are very pleased with the quality and finish of the windows.

Also I would like to say that the fitters Bob & Steve were very efficient and worked very cleanly leaving the rooms as they found them.

We were very pleased with the efficiency and attention that we have received from Philip Whear and would not hesitate to recommend the firm to our friends.

Once again Chris many thanks for your help in this matter.

Your sincerely,

DM & CG

 

15th October 2014 Penzance

Good morning to you, sorry it has taken us so long to do this. Please find attached four pictures of our new stable door which you may want to use to show prospective customers.

We are really impressed with it.. We would also like to say how impressed we were with the fitter Mark Marlow, he arrived on time & did an excellent job fitting it. Please pass on our thanks.

Just one thing, the hinges on our door are creaking a little bit, could you please advise what we should apply to stop this.

Thanks again & we await your reply.

J & D M

1st October 2014 St Day

Dear Mr Whear

I would like to take this opportunity, in thanking you for the double glazed door you supplied & fitted for us, by one of the Best fitters that I have ever come across.  His workmanship & tidiness is second to none, also very polite.

Your estimator plus surveyor, I must say were out of the top Drawer.  The fitter that I am referring to is Mr Mark Marlow a real gentlemen.

I would recommend your products to anyone.  Thanking you.

Yours sincerely

Mr & Mrs M

25th August 2014 Truro

For Philip and Graham

Gentlemen, belated thanks for an excellent job in the replacement of 4 Windows for us.  Right from the initial visit through the changes of design instigated by us to the fitting by the dynamic duo of Steve and Bob, the process was flawless.  We are particularly glad hat we matched the green of the conservatory and went for full-pane windows at the rear.  The view of the Cathedral has improved dramatically.

Please thank all of the team including the guys that actually build the items in the workshops.

Regards

Mr & Mrs B

4th July 2014 Ladock

Yet again, I felt I simply must write to express my sincere thanks for the amazing professional service that I have received throughout every stage of the process to fit 2 sets of French doors. The combination of Golden Oak externally to match the existing stable door at the back, and the Irish Oak to fit with the oak flooring etc. works extremely well and I am absolutely delighted with the final result.

Please convey my sincere thanks to everyone involved – Chris, Graham, the fitters Steve, Mark and Zsolt and I suspect many others whose names I don’t know.

A particular thanks to Mark who fitted the second set of doors. By patiently adjusting and adjusting the locking mechanism on a return visit yesterday, he calmly sorted out the problem that had arisen subsequent to his fitting the doors to ensure my peace of mind that I could lock the doors properly.

As I think I have mentioned when I wrote a letter of thanks in 2010 for the front and stable doors, every time something needs replacing with better quality fittings, the various trades folk encounter problems. Whist the same thing happened this time, to a greater and lesser extent, both Steve and Mark on their two separate visits just sorted it!! Magic!! Thank you so much.

Best Wishes

VM

11 June 2014 Blackwater

Dear Chris. We would just like to say how pleased we have been with the way all the work has been carried out, from initial contact to the finishing clean. All has been excellent and the final result is first class. Can you please pass out thanks to all involved with the job.

Thanks again

Mr & Mrs C

2 May 2014 Mawnan Smith

The fitters completed the installation of our windows yesterday and we are really delighted with both the quality of the windows and the installation.

We had concerns that by replacing the existing sash windows we would lose the character and style of the house, but the replacement windows with wood grain effect are a like for like replacement and without doubt have enhanced the look of the house. We are now looking forward to those winter storms without rattling and draughty windows!!

We cannot speak highly enough of the two fitters, Mark and Ben – the quality of their work, their attention to detail was exceptional and far beyond what we had anticipated. Looking around the house now I cannot believe that eleven windows have just been ripped out and replaced – the house looks immaculate. Please pass on our thanks to Mark and Ben for a tremendous job of work.

Thank you to all the team at Philip Whear for a job well done.

Yours sincerely

Mr A

21 March 2014 Porkellis

Dear Phil,

We would like to thank you and all your team for the excellent service and attention given in replacing our windows and conservatory.

Bob, Steve, Cyril and Nick worked extremely hard in sometimes very inclement weather conditions to ensure everything was completed to a high standard as planned.

Even when we had to request a call back, nothing was too much trouble and our queries were soon resolved.

We shall certainly not hesitate to recommend your services to others and will be retuning to you in due course for the replacement of the windows to the front of the property.

With kindest regards

Mr & Mrs F

7 March 2014 Illogan

We purchased our conservatory from Philip Whear windows nearly ten years ago. We were most impressed by the service and personal attention we received. Mr Whear himself came to visit us on numerous occasions and was always available on the phone if we needed help or advice. He sorted out planning issues and was able to talk us through design options, clearly having long experience in this area, backing up his ideas with state of the art computer graphics and speaking to us in plain English. His team were very efficient and not only had the foundations laid and the conservatory erected in days but also completely tidied up the site before they left. When we had trouble with a sticky lock Mr Whear sent someone out to fix it the day after we called at no charge. We have had no problems whatsoever with the conservatory over these years and it has withstood the gales and downpours of this winter without a drop of leakage. We have subsequently used the company to replace windows in the main house and glaze and install patio doors in our new extension. All of this work was done quickly, professionally, with high quality materials and at a high specification for what we feel was very reasonable price. I would not hesitate to recommend Philip Whear windows to anyone who wants a local company with an excellent track record, personal attention, high specification at a reasonable price and which will honour any post purchase guarantees without question. The man is a gentleman and his company is a credit to him.

Mr W

December 2013

Dear Mr Whear,

Please find enclosed a cheque for the final payment for our conservatory.

We would like to thank you very much for the service we have received and ask that you would pass on these thanks to the builders and fitters – they were all great!

We wish you all a happy new year.

Yours sincerely

L and J S

08 August 2013 Rosudgeon

Dear Philip

We are very pleased with the new conservatory, congratulations on a job extremely well done.  Please compliment all of the staff that were involved for the standard of their work,  and their politeness and cleanliness.

We shall have no problems in using your services again in the future and will definitely advise others to use your company.

Best wishes

Mr & Mrs B

19 March 2012 Truro

Dear Stuart,

Following the replacement of the large window in my lounge last Wednesday, I am writing this letter to thank you for the expediency with which you dealt with this matter. The reason I originally chose your company to fit all new windows and doors in my property was solely based on a number of personal recommendations given to me by friends and acquaintances who had already used or had knowledge of your product and service. No matter how good a product is however, there will inevitably be times when a repair or replacement is necessary. Such an occasion happened in respect of my lounge window, although I appreciate that a manufacturing change to the frame reinforcing procedure has since been instigated, thereby overcoming this problem.

When I brought this problem to your attention I was already over eight and a half years into my guarantee period. This made no difference to you whatsoever, since you immediately put me at ease and said “don’t worry, if the window needs replacing, we will replace it”. You send an engineer out to look at the window and within a week the window had been completely replaced. I don’t know why I was on edge, because the window was replaced in the same first class manner that all of the windows and doors were originally fitted.

All the personnel from your company who have been to my property have all had the same sort of attitude i.e. “only the best will do”. This is a culture that is clearly an important part of Philip Whear Windows and Conservatories Ltd.. Whilst customer care and satisfaction is clearly an important ethos within your company, there are oh so many other companies who get this so terribly wrong.

Over the years I have recommended your company to several people. A number of these have had their windows, doors or conservatories fitted by your company and, like me, have been extremely pleased. On the basis of this, and more importantly my own personal experience, I am more than happy for you to use this letter as my unmitigated recommendation to anyone who is thinking of using Philip Whear Windows and Conservatories Ltd.

Once again, many thanks and all my very best wishes.

Kindest Regards,

Mr B

August 2011 Blackwater

We would like to send our heartfelt thanks to all the staff at Philip Whear who have helped us to achieve our absolute dream.

“THANK YOU”

P & E G

2011 Redruth

To Lydia and all the crew who designed, made and installed our conservatory, its fab!

S & B.

1 January 2011 Bodmin

Dear Lydia,

With the laying of the floor tiles and the final clean in December the conservatory has been now completed much to our satisfaction.

We would like to thank you and all the staff at Philip Whear for a well made and installed product. Although Philip Whear were not the cheapest quotation we had received the additional cost was more than compensated for by the quality of the conservatory and the level of service which was excellent and in particular we would like to thank you for your design suggestions and for the time you and Graham Linney spent resolving the issues we had with the construction of the foundations prior to us placing an order.

Many thanks to Scott and Paul for their professionalism in laying out and constructing the foundations and floor deck together with their care and attention at the end of each day with the cleaning up.

We would also like to thank Keran and Graham for the prompt way they resolved the minor issues that arose on site during the construction of the foundations and floor deck which as you will know is not unusual on any construction project.

And last but not least to thank Nick and Bob for the erection of the conservatory.

With the service we have received we would be glad to recommend Philip Whear Windows and Conservatories.

Yours Sincerely,

Mr & Mrs C

15 October 2010 Truro

Dear Mr Dennis,

Yesterday our windows and doors were fitted. Thank you. Perhaps you would be good enough to forward this email to the relevant members of the team whose email I don’t have.

We are delighted. The whole process has been a success. The end result is exactly as we had hoped, and what is more your firm has been excellent to deal with. Every member of the team has communicated well, has been friendly and, most importantly, done what they said when they said. The physical structures seem strong, certainly provide a good level of soundproofing and have produced admiring comments from the neighbours.

I am grateful for a job well done.

Mr V

13 September 2010 St Agnes

Dear Mr Whear,

I write to thank your firm for the recent installation of windows and doors and a new porch at the above property. My husband and I are very pleased with the quality of the material, the care taken in the initial discussions and design and the evident skill of Cyril and Chris when everything was fitted. We were very relieved too that the back door could be quickly ‘remade’ so the hinges was the correct side!

We now look forward to receiving Lydia’s amended plans for the conservatory which we plan to install next spring.

Yours Sincerely,

Mrs W

13 September 2010 St Agnes

Dear Mr Whear,

I write to thank your firm for the recent installation of windows and doors and a new porch at the above property. My husband and I are very pleased with the quality of the material, the care taken in the initial discussions and design and the evident skill of Cyril and Chris when everything was fitted. We were very relieved too that the back door could be quickly ‘remade’ so the hinges was the correct side!

We now look forward to receiving Lydia’s amended plans for the conservatory which we plan to install next spring.

Yours Sincerely, Mrs W

27th August 2010

Dear Lydia,

Thank You so much for sending the shot of our new prized possession!  It really does it justice.

We have spent many happy hours in it this year, when otherwise we would have been confined to the rather dark sitting room.

As previously mentioned, do use it if you wish for promotional purposes without necessarily contacting us.

Yours sincerely,

JS

29th July 2010 Ladock

Dear Mr Whear,

Many thanks for forwarding the guarantee certificate, on completion of the installation of two beautiful new doors.

I wanted to thank you all very much – Monica, Chris, Keran, Steve, Stuart and doubtless other names I don’t know – in acknowledgement  of the fantastic professional service I’ve received right from the moment I wandered into your showrooms!  I am over the moon with the result.  The workmanship is superb.

The whole fitting process went so smoothly – not something I’m used to in this house, despite it being new.  Every time I’ve needed to replace something, the various trades folk seem to encounter unexpected problems.

Many thanks and best wishes.

Mrs V M

11th December 2009 Porkellis

 Dear Sir,

We have recently purchased a conservatory from your company and we are writing to express our extreme satisfaction, both with the service provided and the quality of the product installed.

We have been most impressed with all the staff we have dealt with, namely Lydia, Keran and Graham, who between them have ensured that we have an aesthetically pleasing and well designed conservatory that exactly meets our requirements.  We were wept well informed at all stages and all of our questions and concerns were promptly addressed.  Also, we have to mention the fitter, Steve, who worked with extreme care and attention to detail, giving us every confidence for a job well done.

In conclusion, we would not hesitate to recommend your company and your product and indeed have already done so to a prospective purchaser.

Thank you for your service.

Your faithfully

J & A H

13 September 2009  Church, Illogan

Dear Chris,

Please find our enclosed payment for the making and fitting of windows at our Church, Illogan. May I take this opportunity to thank all your staff for such an excellent hob completed enthusiastically and professionally? We are all very grateful for such a high quality finish.

My whole team were incredibly impressed with your attention to detail and such excellent customer service, especially on such a large none-standard job. Everyone who has seen the finished product has commended on the quality of the finish. It is outstanding.

Thank you all for your help and advice throughout the project. I hope this will result in more business for you along the way.

Thanks one again,

We are delighted,

Regards and best wishes,

Pastor M

22nd August 2009 Truro

 Thank you for explaining letter yesterday.  I do realise that this is a slow flow gutter, but still think it should be possible to have a slightly less prominent “threshold” at the emptying end.

However, it is certainly true that we haven’t cleaned it out on a regular basis.  We do find it rather difficult logistically, so we will contact Mark and see if he can do it for us and perhaps teach us one or two little tricks.

We still find it our best room in the house and we can’t see how we could live without it!

Kind regards

L

7th May 2009 Perranwell Station

Dear Philip,

I would like to express how delighted we both are with our new conservatory. It has been a delight working with every member of your Redruth team without exception, and that is very hard to find today.

If you would like to use this example for marketing purposes now it is furnished and decorated, we would be prepared to assist you.

Do please convey our thoughts to the team.

Kind Regards,

Yours Sincerely,

Mr & Mrs B.

16 September 2008 Falmouth

Dear Sir,

D and myself would like to thank you all at Philip Whear for our beautiful conservatory which we will get so much pleasure from. The quality of Steves meticulous fitting and Malcolm and Brians building skills were brilliant plus the fact that we have a fantastic product which we will be so proud to tell everybody it was from Philip Whear.

Once again a big Thank-you.

Yours Sincerely,

Mr & Mrs A.

23 June 2008 Redruth

Dear Mr Whear,

Just a couple of lines to inform you of our satisfaction with the service received from your company and staff.

We received a prompt and courteous service throughout and would like to take this opportunity to say how delighted we are with your product and to say a special thank you to Philip Neale who carried out the fitting and building works to a high standard.

Kind Regards,

Mr & Mrs P

24 February 2008 Feock

Dear Philip,

Margaret & I are delighted with the final result, your idea of having a very large window framing the view is breathtaking, the fact that we now sit 14 feet into and about 8 feet above the garden looking out over the water is awe inspiring.

Without exception all of the craftsmen used on the project were skilled and very pleasant and friendly to work with. After the disappointment of the first delivery of Delabole Slate for the floor which was badly marked and rough you arranged to return it to the quarry who thankfully corrected the problem. The floor is now exactly or even better than I anticipated with very interesting markings having been expertly laid by your tillers.

I will not hesitate to recommend your company to anyone in the future if they need a conservatory.

Many thanks for all your assistance, come and see us soon.

Mr & Mrs S

12th October 2007

Dear Chris,

We would like to thank you, and ‘The Company’ for completing a very smart and well-fitted job with our stable door and coal shed doors.  From start to finish, your service was exemplary – always on time and keeping us informed of progress every step of the way.  The slight hiccup with the shed doors was, as Graham said, ‘just one of those things’, but the end result was worth waiting for.

The workmanship and quality in both the making and fitting are first class and, having experiences briefly working for ‘Everest’ many years ago, and as a self-confessed perfectionist (!), I am perhaps over critical, but the job was faultless!

We would recommend your Company to anyone and, should we ever need any further work done be assured we will not hesitate to come back to you.

It may have only been a ‘small job’ by any standard, but your personal service to us made us feel very special!

Yours sincerely,

J and P D

2nd August 2007

Dear Graham,

I would be grateful if you would pass this to all the relevant people, including Philip:

Now that the conservatory has been completed I would like to take the opportunity to express our thanks to all at Philip Whear for a project finished to the highest standards.

From the initial contact by Lydia, with her helpful expertise in the initial design, which was crucial in realizing the completed conservatory.  Through Keran, who’s expertise in liaising with the builders was vital in setting the correct base measurements and build requirements for a successful build.  To yourself for project managing, thus allowing for a smooth build, despite our builders best efforts to thwart, the finished build is far beyond our expectations.

The contribution of Nick and Bob, your chosen builders should not be overlooked, as without their patience and expertise the resulted outcome would not have been achieved.

I would have no hesitation the recommending Philip Whear as a conservatory manufacturer / supplier and wish you continued success in the future.

With thanks and regards

LL & TF

21st May 2007

Dear Mr Whear,

I am writing to say how delighted we are with the new windows & doors that have been fitted recently to our property.

We would like you and your team to know how much we have appreciated the professional way in which the job has been carried out, from Chris Dennis and his very helpful visits to Cyril Watkins and his very capable surveying and Cyril, Chris Earle and Steve Lewis who were true craftsmen when it came to  fitting the windows & doors.

We are really pleased with the quality of your products and service & would have no hesitation in recommending your company in the future.

Yours sincerely

A&R D  

24th February 2007

Dear Philip,

Thank you for the guarantee form received a couple of days ago relating to the excellent porch which now graces the front of our bungalow.  We’re very pleased with it and your service and we are especially grateful to your splendid stalwarts Mike and Bernie who did a splendid job in rotten weather without complaint – at least we heard none!

Thanks again,

Yours sincerely,

P and B W

1st February 2007

Dear Lydia,

Thank you for your advise and assistance on Tuesday, and for being so sensitive with mother.  I’ve had some other thoughts I’d like to share with you.

With the link conservatory there are three doors and also the house entrance and it occurred to me it is going to be really inconvenient to have different keys for them all, so could they please all be the same.

Regarding a starting date I’m sure you would give me plenty of notice.  This would be useful as I could ensure funds were available to cover the payments that will be due, and also I would like to do some preparatory clearing out of the utility room so there won’t be things in the way that would delay the masons.  A week would be good.

Also we spoke earlier about not having work happening in May when I wont be around as mum would find it too stressful.  So if we do have a delay could we get the work to a suitable stage for the work to be suspended and continued when my wife and I return please.

Keran, and the structural engineer, were around today and I gave him a cheque post-dated for Monday.  Apologies for the delayed payment but with a little notice I will ensure funds are available next time.

Best Wishes

PP          

20th December 2006

Please find the enclosed cheque in payment of the final balance following the construction of our conservatory.

We are absolutely delighted with the finished product and would ask that you thank all of your staff that were involved in the project.  In particular we would commend Lydia for her vision and Keran and Graham for their technical expertise and project management.  Both the masons and fitters worked to an extremely high standard and when any issues arose they were handled amicably and professionally.

Now that the ‘dust has settled’ and the house is back to normal we are already taking full advantage or the extra space.  Should you have any potential clients in our area that you wish to escort to view a finished article, we would be pleased to accommodate you.

Once again, thank you for your attention during the life of the project.

Yours sincerely

P and A B

30th September 2006

Dear Philip Whear,

Several weeks ago Lydia visited us to discuss plans she had created for a conservatory on our house.  We were pleased with the plans.  Over the past fortnight we have been considering what we want from our house and how we should alter it – and trying to get our refund from Baltic Pine.  We now have the refund (not without a great deal of “shouting” on our part) but have decided not to go ahead with a conservatory.

This in no way reflects on the work Lydia did, in fact we were very impressed with her plans, her thoughtfulness and honesty.  I am sorry to have wasted her and your time over this matter but would have no hesitation in recommending you to our friends.

Should we move and have need of a conservatory (we can but dream!) we would certainly call you.

Please pass on our thanks and apologies to Lydia.

Yours sincerely

Mrs E A

19th July 2006

Dear Lydia,

Yesterday, it was a lovely surprise to see you here at Whispering Woods.

Thank you for the beautiful bouquet, a generous and unexpected gift.

Lydia, thank you for your ideas and helpful advice, we were well pleased with the transformation by the conservatory.

Best Wishes

C

30th July 2005    

Dear Lydia,

Final cheque at last!  Can I say thank you to all at Philip Whear, we really do appreciate the work done by all from Lydia onwards, all who we have come in contact with have proved themselves good representatives of the company.

The conservatory really has enhanced our home and is being used as much as our living room, we eat most meals in it and seem to be watching less television, what a change to our lives our new room is.

Yours Sincerely

J&A S

22nd July 2005    

Dear Graham,

We have now been able to visit Porthtowan and inspect the final work and I enclose a cheque in settlement of the last bill.

I would like to thank everyone at Philip Whear Windows and Conservatories for all their work for us in building this conservatory.  At the outset Lydia was very talented in advising us about the design, and very patient as we changed our minds on numerous occasions – please make sure she knows we are delighted with the final outcome.

Philip took time to show us how the windows were constructed, the building work and erection of the conservatory were all done with an absolute minimum of disruption to house and garden (I still wonder that there was almost no dust in Hillcrest after cutting through the wall to create space for the French windows), Graham attended to every detail with great care and every time I phoned the office I was treated very courteously and all messages were passed on and dealt with.

We are thrilled  with the conservatory (I hope Lydia has been out to see it – if not we would love to invite her at some point when we are there) both in design an d the quality of the construction.

With many thanks

A G

May 2005 Gwinear

Dear Lydia,

Just a quick note to say thank you to yourself and all staff, who contributed to the installation of our fantastic new conservatory.  Its GREAT!  The biggest thanks though must go to your staff, from the labourers, fitters and glazers etc they all do your company proud.

Thanks again

C S             

December 2004 Camborne

Dear Sirs,

I write to place on record my appreciation of the way in which your company has fulfilled it’s guarantee commitment with regard to the rebuilding of the conservatory at the above address.

Nine years and more into your ten year guarantee for the whole job I was disappointed to see some structural movement in my conservatory. It transpired that your building sub-contractor had not laid adequate foundations and the conservatory was starting to lean away from the house.

Having called Philip Whear Windows and Conservatories Ltd to come and inspect this situation I was most impressed to be told that the movement (although attributable to a sub-contractor who had long gone out of business) would be made good and that my ten year guarantee would be honoured. The total rebuild work is now complete and the conservatory is in use again.

These days one so often hears of unsatisfactory solutions to guarantee work with various products so it is quite refreshing, in my case, to be able to record a very happy outcome to a ten year guarantee for a conservatory. All due, and only due I suggest, to having signed up with Philip Whear Windows and Conservatories Ltd. Your reputation for craftsmanship, quality and integrity is well deserved. Please convey my thanks for all your staff who carried out this work.

Mr F

April 2002 Hayle

Dear Lydia,

Thank you for all your help and advice with my lovely new conservatory. I am delighted with it and enjoying my time there very much. Everyone that had some part in constructin it were extremely nice. I would recommend Philip Whear to anyone. Thank you again.

Best Wishes, A.

6th January 1999 Falmouth

Dear Mr Whear,

Your company has just competed anothes phase of the modernisation of our home here in Falmouth.

I am writing to express my satisfaction at the way the contract was exected.  As in the case of the considerable amount of work undertaken in 1997, your staff proved professional & efficient.

My original contact with Mr Norman Buswell was a pleasant, effortless (on my part) introduction to maintenance free living.  Norman gave me such confidence in the product and service that I wouldn’t consider looking elsewhere.

Sincerely

F A

1st January 1999 Carnon Downs

Dear Philip Whear Windows.

Enclosed is the cheque for the last work done for me here.

I am really delighted with all the windows, guttering and the conservatory.

I want my thanks and praise passed on to all who worked here.  Despite dreadful weather they remained cheerful and a pleasure to have here.

As ever, I will be happy to pass on my recommendation to others.

Best wishes for 1999

Sincerely

A A

6th December 1998 Sparnon Gate

Dear Mr Whear,

We are now the proud owners od 4 windows and 2 doors supplied by yourself over the last six months and I would like to take this opportunity to say thank you for the friendly  and efficient way in which your staff have met our requirements.  I only wish we had come to you previously.

Yours sincerely

LJ T

7th April 1998  Nancekuke

Dear Mr Whear,

What a truly wonderful job your men have done for me on the property.  They were all lovely guys to have around the house, and the whole job was done without any worries at all.  My neighbours also think that a very good job has been done.  My house transformed and I am really thrilled with it all.

It has been a pleasure to do business with you, it was a good day for me when I walked into your showroom.

With very many thanks and my best wishes for your future success.

Yours sincerely,

T

14th October 1997  St Agnes

Dear Sirs,

We would like to say how pleased we are with all aspects of the recent work carried out by yourselves.  The windows and door supplied are of a very high standard, the fitters who carried out the installation were really good, their workmanship was excellent, their manner was courteous, and they did a marvellous job afterwoods putting the place back in order!  The job was completed before the time promised and we cannot praise ‘Philip Whear Windows’ enough.

Thank you to all concerned.

JR & J G

27th September 1997  Truro

Dear Mr Whear,

I write to you just as your fitters have left, having carried out replacement of the front door and the majority of windows to my property.

Thus far, both my wife and myself are thoroughly pleased with our purchase of your product and were especially impressed at the professional approach and friendly disposition of the two fitters who carried out the installation, with the minimum of fuss and disruption – if ‘our’ fitters are representative of the rest of your staff, then you may feel justifiably proud of your workforce.

I shall, and indeed have already, sang your company’s praises to both neighbours and friends and shall have no hesitation in recommending your product to others; if your after-sales care and attention matches the service we have already received, I for one will be a very satisfied customer.

I have but two minor queries, which I shall address to Norman on Monday next.  But once again many thanks for what I perceive to be an above average product and service, from Norman’s initial (non-pressure) sale up to and including final installation.  I would be grateful if you would pass on my sincere thanks to Norman and the fitters concerned.

Yours sincerely,

P Mc

17th March 1997  Park Bottom

Dear Mr Whear,

Over the past few months we have had new windows and doors fitted by your firm and would like to say that we found all your staff in general most courteous and helpful.

The fitters were second to none in all their work.  We are absolutely thrilled with the windows and doors and would have no hesitation in recommending you highly to everyone we know.

Thank you for all your help and attention to even the most minor details,

Yours sincerely,

A P

25th February 1997

Dear Norman,

I write to thank you for the very professional an friendly service that you gave to myself and John when we recently had new windows fitted to the front of our house.

We are both extremely pleased with the improvement that this has made to the property.

Please express my sincere thanks to Jonathon, Philip and the two fitters who carried out the work to a very high standard.

I will contact you in due course when we are ready to progress with the replacement of windows to the rear of the property.

In the meantime may I wish “Philip Whear Windows” best wishes for 1997.

Yours sincerely,

SB

26th July 1996     Helston

Dear Mr Whear,

I feel so must write and say how pleased I am with the double glazed windows fixed in yesterday, and also to say the excellent workmanship of Alan, who carried out the work so quietly and efficiently and would certainly recommend your firm.

Yours faithfully

Mrs J T

4th July 1996  Porthleven

Dear Norman

Just a brief but sincere Thank you for arranging your maintenance engineer to fix our apartment door which had jammed in the locked position.  Poor guests they had to gain access by the kitchen for a day!

Len George couldn’t have been more helpful and courteous and we are most grateful.

Kind regards,

P & R P

25th May 1996  Mullion

Dear Sirs,

We must write and tell you how pleased we are with our new double glazing.  Your fitter, Alan and Richard did a very good job, very efficiently, and were most helpful.

We can thoroughly recommend your product and service, and wish you well in your business.

16th October 1995  Falmouth

I am writing to express our sincere thanks to your firm for the work you have just completed on fitting 16 new windows and a patio door at the above address.

With help and advice from Philip Whear and Norman the job was well well planned, and Johnathan took so much care in doing the survey.

Len and Jim have made an excellent job of fitting the windows and patio door.

The work was completed in less than a week, with the minimum of mess and disruption.  Thank you one and all, we are truly delighted.

Finally, another big thank you for the beautiful floral arrangement from your firm, which arrived when the job was completed.

It was a wonderful gesture, and so unexpected.

Yours sincerely,

H & J G

1995

Dear Mr Whear,

When considering double glazed replacement windows one is spoilt for choice.

Our neighbours recommended “Philip Whear” but we first tried nationally advertised companies in Truro.  The showroom of one was always closed, and one other failed to keep provisional appointments.  We eventually obtained a quote, and then called in the local firm.

From the outset we were pleased with the prompt arrival of salesman, Norman and the manner in which he conducted himself, so we agreed to purchase.

Since then we’ve been pleased with the service and the attention to detail.  The team of fitters, Norman, Robert and Paul, got on with the job in very poor weather conditions without complaint.

At the end of the day they left the area very clean and tidy aftyer a very neat job of installation.

Looking at the finished product we’re sure we made the right choice.

Nice Windows, Nice People.

Yours sincerely

JRK

 

Dear Keran

Please give our thanks to everybody who worked on our conservatory, we are so pleased with it, M thinks he is in heaven in there with the Sunday papers!

Thank you for all your hard work too Keran. Very best wishes

Mrs T

Playing Place

Dear Lydia,

Thank you for your ideas and helpful advice, we are well pleased with the transformation of the conservatory.

Best Wishes, C.

 

Dear Lydia,

Thanks so much for the photo’s – very much appreciated. You may of course use them for your promotions, and we hope your new customers will be as pleased with their conservatories as we are with ours.

Kindest Regards,

A&T

Truro

Good Morning Graham,

We still find it our best room in the house and we can’t see how we could live without it!

Kind Regards,

Mr & Mrs J